Meet Brenda Yung, legacy realtor and organization master.

Brenda’s real estate philosophy is simple: Do unto others as you would have them do unto you. This age-old phrase forms the foundation of Brenda’s attentive and empathetic customer service style. “I really like helping people,” she says. “Maybe some people don’t think all the details are important. But if it were me, I would want to know.” That’s why Brenda always keeps her clients informed. “Some of them tell me I’m the most detail-oriented person they’ve ever met!” she says.

In retrospect, it’s no surprise that Brenda’s a great agent; she comes from a kind of real estate legacy. Back in Texas, Brenda’s father was a broker and her mother an agent. While Brenda followed her mother’s career path, she was always more like her father; straightforward and honest. “He was very direct,” she recalls fondly, “even to the point where it was a detriment.” But it’s never been a problem for Brenda, who prefers to linger in the background during conversation. “I’m kind of shy,” she says, “but if it needs to be said, I speak up… I’m actually very sociable.” Today, Brenda incorporates her parents’ values of loyalty and respect, alongside her ingrained sense of integrity, into everything she does.

These common values are a big reason why Brenda chose to join The Bob and Ronna Group. “It’s a very positive environment,” she says, “Bob and Ronna are always available; they stress customer service.” That’s something that they and Brenda have in common. Brenda prefers resale, but only because working in a well-established area means she can better tell both buyers and sellers what to expect. Her advice for buyers? Put your best offer upfront when there are multiple buyers involved. While keeping your cards close to your chest is a popular negotiation tactic, you don’t want to lose your dream home playing hardball.